Ups Package Didn T Arrive
Ups Package Didn T ArriveOrders sometimes show up after the estimated delivery date. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Find and click on Track by Reference Number. … You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund;. ORLANDO, Fla. Report the Missing UPS Package. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. at UPS (tips on shipping) : r/darknet. In one case, the neighbor who received the wrong package eventually (three weeks later, package opened) at my house. eBay Buyer Says Item Not Received, but Tracking Shows Delivered. Ask their neighbors or other residents whether they might have picked up the package by mistake. I have had this happen with both UPS, Amazon Flex, and USPS. If Your UPS Package Falls Through The Cracks, It’s Up To You …. Was this article helpful for you? Manage Returns and Refunds Contact us Get the help you need from our automated assistant, or contact an agent Other options for you. The USPS Package Intercept ® fee ($17. The only reasons why ups/FedEx would open a package is if it's: 1. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address Recipient mailing address Size and type of container or envelope you used. You can call the UPS agents to request the Money-Back Guarantee. Before starting, you should collect the following information: Tracking Number. Arrival Scan: The shipment has arrived at a UPS facility. You could go to the UPS site and click on the WHERE THE EFF IS MY PACKAGE?????? button, or if you google the tracking number, you should then see a box with "Track a package". What does UPS do if a package isn't delivered on time? - Quora Answer (1 of 11): Nothing. Show More After Submitting Your Refund Request. Package was out for delivery and not delivered (now. Most UPS drivers are supposed to report back much earlier than this, but some will stay late to make sure they get their deliveries done for the day. In the end, Benjamin’s package was located — according to the UPS website the label had been damaged or gone missing — and ultimately delivered several weeks after the original date. UPS Says Delivered But No Package (What To Do) UPS says that if you can’t find your package, but the driver marked it delivered, then you need to contact the seller. We can help out when you file a claim for your UPS package. UPS package not picked up, no communication from them. UPS will then use its resources to figure out where the package went. Not sure why you emailing them. The first step is to contact the sender and UPS will. Package seemed to sit in the local city for 5 days, but will take 2 off for the 24th and 25th. If I didn't get my package because it's at the tail end of the route, will this be an ongoing problem, or do packages that failed to get delivered on the required day get intelligently prioritized on the next delivery, to make sure this doesn't keep happening (i. Find the package you want to track and click on its tracking number link. Our pickup are usually ok except once they did not turn up in last 3 years. Once the buyer tracks the package and confirms it’s still on the way, they should: Check the places where the courier might have left the parcel, such as their backyard, garage way, porch, etc. You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund Log into the UPS Billing. If you don’t receive a package that said it was out for delivery, make sure you check the tracking later that night. It arrives before I get to the hotel for checkin (in this case, Thursday) I arrive at the hotel for checkin, and I pick up the package from the front desk. I have had this happen with both UPS, Amazon Flex, and USPS. com/ and click “Log In” to sign. A shipping email he received from Old Navy after placing the order said it would arrive by June 19. What To Do Once UPS Sends You A Damage/Loss Notification There are 2 steps you can take: Complete the process online. The notice your driver left can help steer you in the right direction to getting your package where it needs to go. You will need to file a claim for the package if this occurs, and request a replacement from the sender. UPS drivers posting "Delivery Attempted" noticed without actually attempting delivery It would appear that I am not the only one to experience receiving an attempted delivery notice from UPS in spite of having been home all day waiting for it. It also helps prevent receiving a package delivered notification when you didn’t receive a. Possible reasons for late delivery include the following: Incorrect address. Package seemed to sit in the local city for 5 days, but will take 2 off for the 24th and 25th. UPS Claim (+ Get a Refund) For Late Delivery">How to File a UPS Claim (+ Get a Refund) For Late Delivery. 00) plus any applicable postage charge may be refundable if the shipment was not intercepted. I have had this happen with both UPS, Amazon Flex, and USPS. Use the UPS Delivery Notice number or your original tracking number. Here’s how: Dial +1 (800) 742-5877 Sit through the phone queue patiently Say refund when someone picks up Explain the reason for your request in as much detail as possible Requesting the UPS Delivery Refund Through the Website. Submit a Missing Mail Search Request. Does UPS mark delivered before delivery? A premature status update is also a possibility. gmwBhwKRDiY-" referrerpolicy="origin" target="_blank">See full list on donotpay. You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C. View the details of your claim, make any updates requested and make sure to send your changes. Delivered: The shipment has reached its destination, and the date and time of delivery have been recorded. I shipped a package to a buyer using UPS, the label was printed by eBay AND INSURED. Action 9 first investigated LaserShip complaints a year ago. UPS will deliver up until 7 pm. If you do not already have an account, you should create one before moving to the next step. Each time your tracking label is scanned, your package’s whereabouts are updated in your tracking details. Any UPS ground or express packages that don’t arrive on time are completely free to you. Filing Online. Here's how to track your UPS package: Go to the UPS Tracking page Enter your package tracking number Hit the Track button If you've lost your tracking number, you can track your package through: Reference number UPS My Choice UPS InfoNotice Tracking With Reference Number. UPS requires the shipper to report any lost packages. What To Do Once UPS Sends You A Damage/Loss Notification There are 2 steps you can take: Complete the process online. A property may be concerned about loss or damage (real or imagined) to packages that they sign for before the guest's arrival. If your package’s status shows a missing delivery, your first step is to contact the shipper. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. Check your mailbox or wherever else you receive mail. UPS stuck on preparing for delivery. If I didn't get my package because it's at the tail end of the route, will this be an ongoing problem, or do packages that failed to get delivered on the required day get. Some packages travel through multiple carriers. Ask their neighbors or other residents whether they might have picked up the package by mistake. The local UPS warehouse acceptance and delivery facility doesn't even know about this Mail Innovation service. UPS says that if you can’t find your package, but the driver marked it delivered, then you need to contact the seller. No one will answer where it sat for 3 days. #1 – Because An Old Box Was Used Using old boxes to send package is a grade-A terrible idea, and is one of the prime reasons your packages show up looking like they were trampled by a herd of wild soccer moms on Black Friday. Guide to Missing UPS Package. You can call the UPS agents to request the Money-Back Guarantee. The first step is to contact the sender and UPS will engage them to find the package. In rare cases, packages may say delivered up to 48 hours before arrival. What does UPS do if a package isn't delivered on time? - Quora Answer (1 of 11): Nothing. Keep all your records and security camera pictures if possible so you can dispute a. UPS Says Delivered But No Package: Why & What To Do About It. Wait 24 hours AFTER the delivery window. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. If you don't find the InfoNotice, then the package will indeed be lost or misplaced. After you contact the shipper, UPS works with them to search for the package (see the process listed in next section). Ups package didn’t arrive on delivery date, It says in transit what should you do? United Parcel Service, known by the acronym UPS, undoubtedly, is a globally sought-after package delivery company whose chief concern lies in delivering products to their destination within the scheduled delivery date. A seller’s next move will depend on the most recent status shown on the item tracking information. UPS drivers posting "Delivery Attempted" noticed without. Reeking So as long as it's packaged securely in a good box and taped very well to where nothing will come out if it gets crushed, it'll be fine. Missing Mail and Lost Packages. UPS says that if you can’t find your package, but the driver marked it delivered, then you need to contact the seller. Missing apartment, building, floor, or unit number. However, you probably won’t be surprised to hear that UPS doesn’t automatically refund you after a late delivery. How to File a UPS Claim (+ Get a Refund) For Late Delivery. They’ll be able to contact UPS on your behalf to initiate a trace. If your package is late that probably means he didn't have enough time to deliver all his packages. If the shipper requests a refund, they'll issue it, provided it wasn't late due to causes mentioned in the shippers' agreement, i. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. The UPS drivers reschedule the delivery of packages due to severe weather crises, natural disasters, and other such genuine problems for most cases. If you don't find the InfoNotice, then the package will indeed be lost or misplaced. Responding promptly to these occurrences is essential to good customer service and return business. Usually, the tracking will be updated, and it will give you a new estimated delivery window. They'll be able to contact UPS on your behalf to initiate a trace. Find Delivery Details Your driver may have checked one or. Just book the collection on their website. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay. Login to the portal and find the package you want to track. Look around the delivery location for your package. Some packages travel through multiple carriers. You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C. What does UPS do if a package isn't delivered on time?. The box showed up damaged, most contents missing, and the driver or someone along the chain OBVIOUSLY resealed the box and delivered it with missing contents. What To Do if UPS Says Delivered but No Package Is There. The Complete Guide to Handle FedEx/UPS/DHL Lost …. This is what I usually want: I ship a package via FedEx ground/UPS ground to hotel. How Late Does UPS Deliver? (2023 Updated). In case your UPS package didn’t arrive on the delivery date, the first step you want to take is to track the order down. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Look for a notice of attempted delivery. Once you reach the tracking page, you should be able to check boxes that let you receive alerts for delivery, delays, etc. There may be several days between scans if the shipment is going cross-country or moving between countries or territories. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address Recipient mailing address Size and type of container or envelope you used. Export scan- This scan lets everyone know that the shipped package has undergone all-important export procedures in the country of origin. If your tracking information shows that your package was delivered, but you can't find it: Verify the shipping address in Your Orders. If your package’s status shows a missing delivery, your first step is to contact the shipper. Have an issue with your delivery? Please let us know, within 30 days of the delivery date represented in your tracking information, if you did not receive your merchandise, or if you are missing merchandise. Responding promptly to these occurrences is essential to good customer service and return business. If UPS says delivered but no package is to be found, they might not just mean your front door. Click “File a Claim”, then “Get Started”, and fill out the online form. After this, the shipper should contact UPS to help locate the package. UPS Says Delivered But No Package (What To Do) UPS says that if you can’t find your package, but the driver marked it delivered, then you need to contact the seller. USPS Out For Delivery But Not Delivered. When the package didn’t arrive, Moore said he tried calling Old Navy’s customer service. It's your responsibility to file a claim with the company to request a refund. Until a package arrives at your front door, the seller is responsible for what happens to your purchase. Although packages tend to come from other carriers like FedEx and UPS, the USPS sometimes delivers packages, too. The UPS drivers reschedule the delivery of packages due to severe weather crises, natural disasters, and other such genuine problems for most cases. Until a package arrives at your front door, the seller is responsible for what happens to your purchase. Where's My Package | UPS - United States Home Tracking Support Where's My Package First, Check for a UPS Delivery Notice Learn More See Every Detail, Every Step of the Way with UPS My Choice Sign Up for Free Already have a UPS My Choice Account? Log in. If UPS says delivered but no package is to be found, they might not just mean your front door. Size and type of container or envelope you used. In the case of a UPS lost package, a claim has to be filed online within five months, within nine months via customer service, and within 45 days in case there is uncollected cash on delivery (COD). If I didn't get my package because it's at the tail end of the route, will this be an ongoing problem, or do packages that failed to get delivered on the required day get intelligently prioritized on the next delivery, to make sure this doesn't keep happening (i. UPS says that if you can’t find your package, but the driver marked it delivered, then you need to contact the seller. When a buyer opens an ‘item not received’ request, the first thing a seller should do is check the tracking information. UPS Says Delivered But No Package (What To Do) UPS says that if you can't find your package, but the driver marked it delivered, then you need to contact the seller. com%2flearn%2fups-says-delivered-but-no-package%2f/RK=2/RS=iJqDcRnKbmFMQIj. Once you sign up, visit http://www. If you do not report this within 30 days, we will not be able to issue you a refund. In case your UPS package didn’t arrive on the delivery date, the first step you want to take is to track the order down. If you don’t receive a package that said it was out for delivery, make sure you check the tracking later that night. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. ve been tracking my package, but it doesn't seem to. Import scan – Import Scan suggests that the item has undergone the essential import procedures in the country that it is receiving. This is especially important with UPS because they prefer to deal with the shipper. 3 deliveries have been late as in they arrived the day after or two days after. It’s your responsibility to file a claim with the company to request a refund. The notice your driver left can help steer you in the right direction to getting your package where it needs to go. UPS will then use its resources to figure out where the package went. You can call the UPS agents to request the Money-Back Guarantee. USPS Says Delivered But No Package (What To Do). Getting a refund from UPS when your package arrives late means that you will have to: Go to the UPS Help and Support Center and answer the chatbot's questions Log in to your account on the UPS Email Support page and contact customer support Call 1-800-742-5877 and say Refund. In this case, you should first contact the shipper and let them know the package didn't arrive by or after the specified delivery time. If a package hasn’t been delivered within 7 days of the estimated delivery date, you can submit a search request and have USPS look for the package. Does UPS mark delivered before delivery? A premature status update is also a possibility. Every time ups has delivered a package to me the delivery date is wrong. The package delivery status is updated to a revised date in such conditions. If the driver could not leave the package, the tracking status will show that a UPS InfoNotice was left on your door. Ups drivers work mandatory overtime. You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund Log into the UPS Billing Center and select Request a Refund. It's part of what's known as a "brushing scam" — a scheme that helps boost a vendors' ratings. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Didn't Find a UPS Delivery Notice? Check your tracking status. Can I Track A Ups Shipment Older Than 120 Days. Why is UPS always late and/or never delivered? : r/UPS. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited packages of seeds that people across the nation received in the mail. However, you probably won't be surprised to hear that UPS doesn't automatically refund you after a late delivery. Where is my package? - USPS. You can take them to collection points as well but they are usually quite small, so depends size/qty they might not accept them. In one case, the neighbor who received the wrong package eventually (three weeks later, package opened) at my house. When a buyer opens an ‘item not received’ request, the first thing a seller should do is check the tracking information. Have an issue with your delivery? Please let us know, within 30 days of the delivery date represented in your tracking information, if you did not receive your merchandise, or if you are missing merchandise. UPS Says Delivered But No Package: Why & What To Do About It">UPS Says Delivered But No Package: Why & What To Do About It. UPS will associate any packages using your address to your account so that you can track them. But still, you need to look if someone else in your neighborhood got your order. Most packages arrive on time. Arrival Scan: The shipment has arrived at a UPS facility. I've been tracking my package, but it doesn't seem to. Though the delivery person always calls you or Amazon sends you a text message that your order is out for delivery. To track your package with it, you will have to: Go to the UPS tracking tool Enter the 12-digit number (found on the UPS InfoNotice) Request another delivery date Reasons a UPS Package Didn’t Arrive on Delivery Date. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited packages of seeds that people across the nation received in the mail. When Will My UPS Package Arrive? What Does “Out for Delivery” Mean? If the status says “out for delivery,” our drivers can. UPS drivers posting "Delivery Attempted" noticed without actually attempting delivery It would appear that I am not the only one to experience receiving an attempted delivery notice from UPS in spite of having been home all day waiting for it. If I didn't get my package because it's at the tail end of the route, will this be an ongoing problem, or do packages that failed to get delivered on the required day get intelligently prioritized on the next delivery, to make sure this doesn't keep happening (i. Help a buyer with an item they didn’t receive. Here are 7 reasons why your packages get destroyed in route to their destination. Any UPS ground or express packages that don't arrive on time are completely free to you. Tell the seller that your package wasn't received. Ups repeatedly rescheduling delivery date?. Your Deliveries, Your Schedule More Information on UPS Delivery Notices Delivery Attempt Information. Unfortunately, I've been batting 0% on this plan. FedEx and USPS haven’t had any problems but UPS has delivered late 3 times. Kelsey Wright was planning her first Europe getaway since. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. And each time it has been delivered it was 6:30-7:30pm the following day or days later. Sold item, buyer claimed it didn’t arrive – Hermes info said shoud arrive. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. We would like to show you a description here but the site won’t allow us. Submit a search request if your package is lost. Do If My Ups Package Says "Delivered" but I Don't ">What Do I Do If My Ups Package Says "Delivered" but I Don't. The very obvious thing is to ask your neighbor if they have received your package in your absence. Didn't Find a UPS Delivery Notice? Check your tracking status. They may have had bad experiences with scams or unreasonable guests. In some instances, the shipper may simply resend the item(s) or reimburse you for both the missing contents and the shipping costs. Another complained that the package was nowhere to be found and he wishes he could give the company (Lasership)0 stars. I can only speak for my market but our priority is getting rid of packages (ie delivering them) if they aren’t on the truck good drivers will automatically know so in case of #3 the driver knew what packages were lined up and what packages they didn’t have we can’t be checking every stop we need to know 5-10stops/packages we have in. Didn't Find a UPS Delivery Notice? Check your tracking status. Get Help and Support If you still have questions after tracking your package, visit the UPS Help and Support Center. Show More USPS Pickup On Demand USPS Pickup On Demand ® refunds can be requested online if the service wasn't performed according to its service features. Common scans include the following: Arrival Scan: The shipment has arrived at a UPS facility. com/_ylt=AwrEoYTXt1dk9qA2L91XNyoA;_ylu=Y29sbwNiZjEEcG9zAzMEdnRpZAMEc2VjA3Ny/RV=2/RE=1683499096/RO=10/RU=https%3a%2f%2fdonotpay. package you didn’t order? It could be a scam. Our pickup are usually ok except once they did not turn up in last 3 years. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. The UPS drivers reschedule the delivery of packages due to severe weather crises, natural disasters, and other such genuine problems for most cases. In rare cases, packages may say delivered up to 48 hours before arrival. Login to your account through the UPS claims website. Ups package didn’t arrive on delivery date, It says in transit what should you do? United Parcel Service, known by the acronym UPS, undoubtedly, is a globally sought-after package delivery company whose chief concern lies in delivering products to their destination within the scheduled delivery date. I can only speak for my market but our priority is getting rid of packages (ie delivering them) if they aren’t on the truck good drivers will automatically know so in case of #3 the driver knew what packages were lined up and what packages they didn’t have we can’t be checking every stop we need to know 5-10stops/packages we have in advance. To do so, you’ll only have to: Sign up for DoNotPay Find and select the Late Delivery Refund product Choose the courier and provide details about the shipment. — Action 9 has a consumer alert about a top shipping service many online shoppers claim failed to deliver their packages. If you don’t see any action on your UPS tracking and it says “out for delivery” for a few days, then you may want to give UPS a call. You could go to the UPS site and click on the WHERE THE EFF IS MY PACKAGE?????? button, or if you google the tracking number, you should then see a box with "Track a package". I can only speak for my market but our priority is getting rid of packages (ie delivering them) if they aren’t on the truck good drivers will automatically know so in case of #3 the driver knew what packages were lined up and what packages they didn’t have we can’t be checking every stop we need to know 5-10stops/packages we have in advance. Your UPS Package Falls Through The Cracks, It’s Up To You ">If Your UPS Package Falls Through The Cracks, It’s Up To You. In the end, Benjamin’s package was located — according to the UPS website the label had been damaged or gone missing — and ultimately delivered several weeks after the original date. Track Your Package Tracking your package is the easiest way to learn where your package is and what steps you can take. does missing the cut on the previous day make my package higher priority than …. Tell the seller that your package wasn’t received. … You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund; UPS Tracking Is Not Updating: What to do? – Ship Driven. Some situations cannot be controlled by the drivers or by the brand. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible. At 7 pm, the UPS driver is supposed to be done for the evening and reporting back to the yard. Why Did My UPS Package Get Rescheduled?. Here's how to do it: Provide Some Details About the Package This can be the package's tracking number, weight or contact information for the recipient. What if I had an issue with my delivery?. They are always going to ask you to confirm that the UPS package never arrived and from there, they will ask you about the tracking information for the package. ‘Frustrating’: Old Navy customers say packages not delivered. If your UPS package is not delivered on time, you will receive a UPS InfoNotice. If UPS says delivered but no package is to be found, they might not just mean your front door. What usually happens is that the front desk rejects the. We don't x-ray, we just push it along. Frustrating’: Old Navy customers say packages not delivered ">‘Frustrating’: Old Navy customers say packages not delivered. You’ll need to work with the shipper through this process to determine if a replacement item or refund will be granted. Tell the seller that your package wasn’t received. Some packages travel. Although many drivers are unhappy working until 8-9 pm it is commonplace. However, you probably won’t be surprised to hear that UPS doesn’t automatically refund you after a late delivery. Possible reasons for late delivery include the following: Incorrect address Missing apartment, building, floor, or unit number Severe weather conditions International customs procedures The recommended actions are:. If your package says it was delivered but you have not received it, it’s possible it has been stolen from your mailbox or safe spot. Submit a Missing Mail Search Request. There are number of issues that can arise if a hotel accepts a package for a guest not yet in-house. Here’s how: Dial +1 (800) 742-5877 Sit through the phone queue patiently Say refund when someone picks up Explain the reason for your request in as much detail as possible Requesting the UPS Delivery Refund Through the Website. From the claims dashboard, you can check the status of your claim. They’ll be able to contact UPS on your behalf to initiate a trace. UPS Says Delivered But No Package (What To Do). For a DHL lost package, a. In the end, Benjamin’s package was located — according to the UPS website the label had been damaged or gone missing — and ultimately delivered several weeks after the original date. USPS will sometimes say they delivered a package, but in fact, it can take up to 24 hours for the package to actually arrive. To track your package with the reference number: Go to the UPS tracking page. Pooper scoopers, power cords and fake fish: People are receiving bizarre packages they didn't order. This will bring you to a new page that will display details on where it last was and where it is now. See if someone else accepted the delivery, unless you have health or. Request a Domestic Refund. Besides residential or office, carriers may also decide to leave a parcel with neighbors. If your package says it was delivered but you have not received it, it’s possible it has been stolen from your mailbox or safe spot. Delayed mail and packages? - USPS. UPS Stolen Package: What Can You Do? (Updated for 2022). A neighbor may have picked it up, so it is worth asking around before you contact USPS. Any UPS ground or express packages that don’t arrive on time are completely free to you. UPS will deliver up until 7 pm. Once the buyer tracks the package and confirms it’s still on the way, they should: Check the places where the courier might have left the parcel, such as their backyard, garage way, porch, etc. If tracking information shows item lost, refund the buyer. UPS drivers posting "Delivery Attempted" noticed without ">UPS drivers posting "Delivery Attempted" noticed without. This article will explain what sellers should and should not do in the event that an. You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund Log into the UPS Billing Center and select Request a Refund. If the driver could not leave the package, the tracking status will show that a UPS InfoNotice was left on your door. Here’s how to do it: Provide Some Details About the Package This can be the package's tracking number, weight or contact information for the recipient. The small package didn't arrive on the estimated date, of course. Pooper scoopers, power cords and fake fish: People are receiving bizarre packages they didn't order. The only reasons why ups/FedEx would open a package is if it's: 1. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited packages of seeds that people across the nation received in the mail.